The Rent Adjustment Program addresses concerns between owners and tenants. Renters may challenge a rent increase if they believe it is more than the allowable amount. Rent increases above the allowable amount must meet the criteria of the ordinance. Renters may also petition for a decrease in rent paid due to a loss of service. Disputes will be settled through mediation or a hearing. Hearing Officers make decisions based upon review of information from both tenants and property owners.